Refund & Cancellation Policy

1.0 Policy Overview

1.1 Hashtag Thrift LLC d/b/a Flexiflock ("Flexiflock") is committed to fair, transparent, and clearly disclosed refund and cancellation practices governing all purchases of services, digital products, subscriptions, and consulting engagements.

1.2 Florida Statutory Compliance. Issued in compliance with Fla. Stat. § 501.142 (FDUTPA), which requires disclosure of refund policies before accepting payment. This Policy constitutes that required disclosure.

2.0 Digital Services & Document Preparation

• Refund Window: full refund if requested within seven (7) calendar days of purchase, provided no document delivered and no substantive work commenced.
• Post-Delivery Refunds: none after a completed deliverable, except for a documented Flexiflock service failure.
• Partial Refunds: possible at Flexiflock's discretion for partially completed work.

3.0 Subscription & Recurring Services

• Cancel anytime via your account dashboard or by email to Flexiflockai@gmail.com.
• Cancellation is effective at the end of the current paid billing cycle; no partial-period refunds.
• Trial Periods: cancel before expiration for no charge; otherwise auto-converts to a paid subscription with advance notice.

4.0 Notary Services

• Non-Refundable Travel Fee once the notary has traveled to the appointment location.
• Client No-Show forfeits the service fee; a reschedule fee may apply.
• Advance Cancellation 24+ hours before the appointment entitles you to a full refund.

5.0 Consulting & Custom Services

5.1 Non-Refundable Deposits for custom consulting, AI automation, or design/development projects after project kickoff.

5.2 Milestone-Based Billing. Only completed and accepted milestones are billable; completed/accepted milestones are not refundable.

6.0 How to Request a Refund

Email Flexiflockai@gmail.com, subject line "Refund Request – [Your Order or Service ID]," including your name, account email, purchase date, service description, and reason. Flexiflock acknowledges within five (5) business days and processes approved refunds within ten (10) business days.

7.0 Chargebacks

Contact Flexiflockai@gmail.com before initiating a chargeback. Unauthorized or fraudulent chargeback attempts may result in account suspension or termination, and Flexiflock may contest such chargebacks.

8.0 Florida Consumer Rights