Client Engagement Disclaimer

1.0 Nature of Engagement

1.1 All engagements with Hashtag Thrift LLC d/b/a Flexiflock ("Flexiflock") are for document preparation assistance, legal technology tools, and related support services only. Flexiflock is not a law firm and does not provide legal advice, representation, or opinions. See the UPL Disclaimer and Terms of Service.

1.2 No attorney-client relationship or privilege is created by your engagement with Flexiflock.

1.3 Engagement Letters govern specific scope, deliverables, timelines, and fees; they control over this Disclaimer for that specific engagement in case of conflict.

2.0 No Guarantee of Legal Outcome

2.1 Flexiflock makes no representations or warranties regarding legal sufficiency, acceptance by any court or agency, or the outcome of any matter.

2.2 You are solely responsible for reviewing and approving documents before filing, signing, or relying on them — have them reviewed by a licensed Florida attorney first.

2.3 Flexiflock is not liable for rejected filings, adverse outcomes, sanctions, default judgments, or missed deadlines. The Terms of Service limitation of liability governs the maximum extent of financial liability.

3.0 Accuracy of Client-Provided Information

3.1 Clients are solely responsible for the accuracy, completeness, and truthfulness of all submitted information.

3.2 Submission of false or materially inaccurate information may void the service arrangement without refund obligation and result in termination of access.

4.0 Conflicts of Interest

4.1 Flexiflock does not represent adverse parties in the same matter and uses reasonable efforts to identify and avoid conflicting representations.

4.2 If a conflict arises during an active engagement, Flexiflock will promptly notify the affected client and, where necessary, withdraw. Fees for completed work remain due.

5.0 Record Keeping

5.1 Clients are strongly advised to retain complete copies of all documents and correspondence; Flexiflock cannot guarantee indefinite record availability.

5.2 Flexiflock retains engagement records per the schedule in the Data Processing & Security Policy for internal purposes only.

6.0 Communication Expectations

• Standard Response Time: 1–3 business days during normal business hours.
• Urgent Inquiries: email Flexiflockai@gmail.com with "URGENT" in the subject line (same-day response not guaranteed).
• No Emergency Legal Assistance or on-call services outside normal business hours without advance arrangement.

7.0 Termination of Engagement

7.1 Either party may terminate an active engagement with written notice (clients: email Flexiflockai@gmail.com, subject "Engagement Termination – [Your Name/Matter]").

7.2 All fees for completed work remain due and payable; termination does not entitle a refund for completed work (see the Refund & Cancellation Policy).